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Cuesta College's
customer service academy
(Completion of all ten
courses qualifies you for a certificate of accomplishment)
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Attitude in the Workplace - Bus 76
Provides the student with certain key
skills in the area of attitude so that they may effectively
maintain a positive attitude at the workplace and at home.
Concepts of how attitudes are communicated, the three types
of attitudes and how to adjust one's attitude will be
presented.
Instructor: B Woodson
Fri, Jun 27, 8am-5pm
Course# BUS76C.208;
Fee: $10
Business & Career One-Stops,
Creekside Center
4111 Broad Street #A-4, San Luis Obispo
 Register
Online
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Communicating with People - Bus 72
Introduces the student to key elements in
communication within business organizations. Topics will
include verbal and nonverbal communication, listening skills
and specific supervisory communication skills.
Instructor: B Woodson
Fri, Jun 20, 8am-5pm
Course# BUS72C.208;
Fee: $10
Business & Career One-Stops,
Creekside Center
4111 Broad Street #A-4, San Luis Obispo
Register
Online
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Conflict
Resolution - Bus 73
Provides the student with an analysis of
attitudes and behavior, which create conflict between
individuals and groups within an organization.
Watch for our Fall 2008
classes coming in August
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Customer
Service - Bus 74
Provides the student with certain key
skills and attitudes in order to effectively meet the needs
of customers. The student will be introduced to the concept
of internal and external customers, customer satisfaction
and customer retention.
Watch for our Fall 2008
classes coming in August
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Dealing
with Change - Bus 70
Provides students with an understanding
of change and the influence it has on an organization and
the individuals in that organization. Topics will include
understanding organizational change, theoretical models of
change, stages of change, and how to manage organizational
change.
Instructor: B Woodson
Sat, May 10, 8am-5pm
Course# BUS70S.108;
Fee: $10
San Luis Obispo Campus, Room 4113
Register
Online
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Decision Making & Problem Solving - Bus 78
Introduces the student to decision making
and problem solving as a supervisor.
Watch for our Fall 2008 classes coming in
August
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Stress
Management - Bus 77
Acquaints the student with various skills
the supervisor needs to help the employees. Included is the
recognition of stress and how to manage it.
Watch for our Fall 2008
classes coming in August
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Team Building
- Bus 71
Provides the student with an
understanding of how teams work together, common problems
teams encounter and how to solve them. Students will learn
to recognize various team player styles. Students will be
introduced to team building in the workplace.
Instructor: P Simoes
Fri, Jul 11, 8am-5pm
Course# BUS71C.208;
Fee: $10
Business & Career One-Stops,
Creekside Center
4111 Broad Street #A-4, San Luis Obispo
Register
Online
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Time
Management - Bus 79
Introduces the student to time management
principles and specific tools that assist in making maximum
use of time.
Instructor: K Marcove
Fri, Jul 18, 8am-5pm
Course# BUS79C.208;
Fee: $10
Business & Career One-Stops,
Creekside Center
4111 Broad Street #A-4, San Luis Obispo
Register
Online
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Values and
Ethics - Bus 75
This course is designed to acquaint the
student with the importance of values and ethics in the
workplace. The importance of values and ethics in the
supervisor's carrying out his/her duties will be emphasized.
Watch for our Fall 2008
classes coming in August
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Taking these classes
through Community Programs is for your own personal enrichment
and you do not earn a grade or academic college credits. These classes are also offered
through the Academic side of the college and you can earn .5
units of college credit.
To register and earn
credits, go to www.cuesta.edu
(You must complete a college application
before registering)
Completion of all ten courses registered through Cuesta College with .5 unit
each qualifies you for a certificate of proficiency
For more information, call Cuesta College
Business Education
at (805) 546-3251 |
